Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, E-Mail-Adresse integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve Wirtschaft effectiveness through the efficient use of information systems
- Minimize the adverse Wirtschaft impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your Wirtschaft requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from E-Mail-Adresse to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives