AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html Seiten for quickly recording, updating or searching data via browser. The Read/Send E-Mail-Adresse Window let's technicians respond to E-Mail-Adresse from within the program and add an E-Mail-Adresse message to the support request Datenbank with one mouse click. The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and E-Mail-Adresse notification uses Microsoft's CDO SYS. E-Mail-Adresse read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, E-Mail-Adresse module, or browser based interface. All are included in the site license Preis. An Open Report menu option let's you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.